Seven Connor Group properties recently earned national recognition for top-tier maintenance service, securing spots on AppWork’s Winter Top Maintenance Ratings list. This achievement marks a milestone for AppWork. It’s the first time seven properties from the same company have made the seasonal ranking.
The recognition underscores The Connor Group’s commitment to elite customer service and the impact of its newest maintenance technology. AppWork, a maintenance management app, was fully implemented across all 51 properties in September 2024. The app streamlines work orders, enhances communication with residents, and ensures maintenance requests are completed efficiently.
AppWork eliminates physical work order slips and allows managers to assign tasks directly to techs through their smartphones. Residents receive real-time updates, including notifications when work is completed and the ability to rate their experience on a 1-5 star scale.
For lead tech Charlie Klare at Somerset at Deerfield, the app has streamlined his workflow and improved resident interactions. “Once I enter the unit, I start a timer, leave notes, and even update residents on part availability. When I finish, I take a photo, and the resident gets an instant notification. It makes the whole process smoother,” Charlie said.
The AppWork ranking is based on the percentage of work orders rated four or five stars by residents. The top 25 properties with the highest percentages earn the Top Maintenance Rating Badge, a testament to the outstanding service delivered by maintenance teams.
“Delivering elite customer service is what we all strive to do,” said lead tech Samir Jose, who works at Grand Riviera in Fort Lauderdale, one of the seven recognized properties. “It helps The Connor Group grow, and in turn, it helps me grow. When I contribute to the company’s success, I succeed as well.”
As all 51 properties continue using AppWork, The Connor Group looks forward to seeing even more properties recognized when the next list is released in April. Until then, we celebrate the seven properties that have already set a new standard for excellence, proving that elite customer service is the expectation—not the exception.