The Connor Group was awarded the 2020 ORA award for customer satisfaction.

Connor Group ranks No. 8 for online reputation excellence

Aug. 27, 2020 – The Connor Group was recently named #8 in Division 3 of the Online Reputation Assessment Power Rankings by J Turner Research. The national award is a result of star ratings from residents, prospective renters and other reviewers of the Dayton-based real estate investment firm’s apartment communities in 14 markets.

“Reputation is extremely important to us,” said founder and managing partner Larry Connor. “Without your reputation, you have nothing. That’s why our resident satisfaction is a top priority. We are honored direct feedback from our residents shows we are delivering excellent customer service at the properties we own and operate.”

Division ORA™ Power Rankings review data for more than 122,000 properties and was introduced by J Turner Research in 2019, becoming an industry-standard for the multi-family real estate community. J. Turner research incorporates rankings from more than 20 review sites to generate a score between 0 and 100.

“Research has shown that positive online presence is critical to boosting marketing and leasing efforts. The companies awarded in this Division ranking have singularly focused on winning over their residents in person, which is evident in their high ORA scores,” said Joseph Batdorf, president of J Turner Research.

According to J. Turner Research, the average ORA score is 65.34. The Connor Group earned a 78.62 score. Connor Group properties also average a 4.3-star rating on Google.

“We believe people make the difference,” Connor said. “With the right people at our properties, we remain committed to delivering excellent customer service for all of our current and future residents.. Over a long enough period of time, you get the reputation you deserve. Our first core value is ‘do the right thing,’ which has gained us the reputation we have.”

Our management team is proud to be recognized as a 2020 ORA Power Ranking Award Winner for Customer Satisfaction.

About The Connor Group
The Connor Group, founded in 1992, has grown from $0 to more than $2.8 billion in assets. The real estate investment firm owns and operates luxury apartments in Austin, Nashville, Tampa, Atlanta, Minneapolis, Chicago, Charlotte, Raleigh-Durham, Dallas, Denver, Louisville, and its home state of Ohio. The Connor Group has won numerous awards regionally and nationally for excellence and innovation.

Contact: Amanda Brown, Director of Communications

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