Senior lead tech Aidan Cunha has built a reputation for stepping into challenges and finding solutions quickly. In Minneapolis, his approach has helped Dock Street Flats maintain a perfect 5.00 work order customer service score, outperforming the already-strong 4.89 market average.
Aidan’s focus extends beyond his home market. Over the past six months, he has supported properties in Fort Lauderdale, Dallas and Louisville. At each stop, he’s coaching newer techs and helping teams work through complex service needs.
“I have always tried to be a resource,” Aidan said. “If they need something, if they are stuck, they know they can call me.”
His most recent work at Paddock at Eastpoint in Louisville began when senior director Kim Whitesell mentioned the property needed support. Aidan booked a flight, joined the on-site team and began identifying where targeted training could help newer techs gain confidence.
“The biggest thing is helping them understand the ‘why’ behind what we do,” Aidan said. “It’s not just fixing something. There is a purpose.”
Aidan and Kim created a plan for continued development, leading to Aidan’s return visit to Louisville earlier this month to keep the progress moving.
“He presents himself as a leader,” Kim said. “He enjoys teaching and he is good at it. He always has a plan.”
For Aidan, the motivation is simple.
“I like to help,” he said. “If someone walks away having learned something they didn’t know before, that matters to me.”
As Aidan continues supporting properties nationwide, his approach is helping teams operate more confidently and consistently, creating measurable impact well outside Minneapolis.